Employment Opportunities

Full-time, contract position (8 months)

The Multiple Sclerosis Society of Canada is a dynamic, non-profit organization leading the way in finding a cure for multiple sclerosis and enabling people affected by MS to enhance their quality of life.

The Coordinator, Client Services  will be responsible for supporting the Chapter Manager to develop, coordinate, deliver and evaluate the programs and services, which enhance the quality of life for people affected by MS.

This position is a position of trust.  The successful incumbent will be required to complete the screening process including completion of appropriate background checks in compliance with the National Screening Measures Policy (2006).

Responsibilities:

• Respond to calls from persons with MS, their families and health care professionals, informing them of available community and social services, financial resources and the services of the Chapter
• Provide telephone, office, home support and support counseling with follow-up services to persons and their families throughout various stages of the disease 
• Assist clients, and advocate when requested, to work through the social support systems to address such issues of disability, housing, employment and pensions
• Provide assistance to the support groups in our chapter, as required
• Maintain current knowledge of community resources and programs through continuing professional development
• Process client requests for equipment and special assistance funding according to the Chapter Client Services Funding Policy and Ontario Division Funding Guidelines and annual allotted budget
• Maintain client files in accordance with the Ontario Client Services Manual and the policies of the MS Society
• Prepare and maintain inventory of MS literature, books and other resources
• Respond to membership inquiries by sending information about the Chapter and its programs as well as current membership form
• Oversee all aspects of the Chapter yoga classes and other recreation programs as appropriate
• Oversee all aspects of the Summer Student Program including interviewing, training, supervising, evaluation and record keeping
• Represent the interests of our members by serving on external committees, with the approval of the Chapter Manager
• Keep an up-to-date and accurate budget, tracking all client expenses, receipts and postings
• Provide students, people with MS, their families and the community with accurate, current information about MS, as required
• In consultation with the Director of Education and the Education committee, identify, plan, implement and evaluate educational programs
• Secure finances and professional resources to support delivery of education program, with the assistance of the Chapter Manager
• Produce a quarterly chapter newsletter to update all members of all events, and other updates
• Provide presentations to service clubs and organizations, as requested
• Assist in the promotion of special events, and attend as required

Qualifications:

• University Degree or Community College Diploma in Social Sciences, Social Work, Health Sciences or a related field with at least 2 years of experience in a non-for-profit organization, community agency and/or health related discipline preferably working with special needs populations or the equivalent education & experience
• A valid driver’s license and access to a vehicle is required
• A working knowledge of community services and resources available for clients and families of people with MS is required
• Possess excellent communication skills both verbal & written
• Demonstrated ability to deliver effective presentations to a wide variety of audiences
• Possess above average computer skills with experience on Microsoft Word, Excel, PowerPoint, Outlook and SharePoint
• Excellent organizational skills with the ability to prioritize and multi-task items with conflicting deadlines
• Proven ability to facilitate group work
• Possess superb customer service skills
• Strong team player with the ability to work independently
• Ability to program plan to meet the needs of the membership and their families
• Knowledge, and empathetic understanding, of issues related to living with a chronic illness

Location: Mississauga with regional travel.

Occasional evening and weekend work along with physical event work is a component of this job.

Please submit cover letter and résumé, including salary expectations, by Wednesday, May 30th, 2012 to:
        
Melanie Stone, Chair
Multiple Sclerosis Society of Canada, Mississauga Chapter
Email: info.mississauga@mssociety.ca

Please note: applicants must state salary expectations in order to be considered.

The MS Society of Canada embraces diversity and encourages all qualified applicants to apply. We appreciate your interest and will contact you if a meeting is required.