2020 was a year like no other. As COVID-19 quickly changed how we work, live and interact, it was clear that we needed to lean on each other to find the determination, strength and resiliency to face this new unknown.

We soon saw what a critical role the MS Society of Canada plays in the national health system as COVID-19 significantly impacted the MS community across the country. Within the health charity sector, we observed a four-fold increase in Canadians seeking support services due to cancelled surgeries, appointments, and specialty care, just as charitable giving sharply dropped. The MS Society saw a 60 per cent decline in our two main revenue streams. We had to quickly shift our funding model, which had been traditionally reliant on in-person event fundraising.

In response, we adapted to become a more agile and flexible organization and found creative ways to meet the needs of people affected by MS. The result was new online programming and virtual events that generated a wide range of social connections, support and resources, while extending our reach across the country. In addition, we joined an unparalleled group effort with our global MS community partners to better understand COVID-related risk factors and how the pandemic was impacting our community. By connecting with countries around the world, we've been able to share data and collaborate on research initiatives quickly and effectively and in turn, have been able to provide much-needed advice and information, and help thousands navigate the challenges of MS and COVID-19.

What has become abundantly clear throughout the pandemic is the power of research. Scientists and clinicians play a vital role in asking and answering questions that are paramount to our health and well-being. Thanks to the generosity of our supporters, we have been able to maintain critical investment in MS research in 2020 without losing momentum. We are at a pivotal moment with breakthrough research solutions on the horizon that can impact everyone affected by this disease. Researchers are on the cusp of answering some game-changing questions, from advancements in available therapies and diagnostic imaging technologies to the potential for stem cells to repair damage caused by MS.

2020 also marked a pivotal time in the national and global movements to address systemic racism and injustice, which has revealed deep, long-standing racial and social inequities within our society and has brought equity, diversity, and inclusiveness to the forefront. At the MS Society, we serve all Canadians living with MS so listening to the voices of Black, Indigenous, Asian, and all people of colour is critical. We are having essential conversations to educate ourselves and ensure there is meaningful change going forward as we amplify diverse voices from across the country.

The outpouring of assistance, guidance and compassion over the past year has been incredible and it has shown that times of crisis not only renew the certainty of our mission, but also strengthen our resolve. We are incredibly grateful for those who have given generously, from our dedicated volunteers, partners and board members to those who made financial gifts, participated in our events, and supported our COVID-19 Resiliency Fund. These are complex and challenging times, but I'm optimistic about our future. The tenacity of the MS community, the creativity of our funded researchers, and the exceptional support of donors like you have made an immeasurable difference. Together, we are stronger and better equipped to create a world free of MS.