Bilingual Knowledge Network Navigator
(Permanent, 35 hours a week)
- Contact: Human Resources
Are you someone who is passionate about the work that you do? Do you want your next adventure to be part of a great cause? If so, look no further than the MS Society of Canada! Our team is expanding, and we are looking for a MS Knowledge Network Navigator (Bilingual) located anywhere in Canada and working from a home office working 35 hours per week.
Who we are
We have a bold vision of a world free of Multiple Sclerosis (MS). Our mission is to connect and empower the MS community to create positive change and you can be part of that!
Canada has one of the highest rates of MS in the world, with an estimated 90,000 Canadians living with the disease.
We are privileged to be a part of a determined group of change agents who are working tirelessly to create a world free of MS. Some 1500 Canadians affected by MS serve as leadership volunteers on division and chapter councils and committees and an estimated 13,500 volunteers work tirelessly delivering programs, fundraising events, public awareness campaigns and social action activities.
Through discoveries, innovation and collective action, we will work together to alleviate the uncertainty that MS causes, help provide accessible options for disease management, and reach out to partners to eliminate physical and social barriers in our communities.
Our strategy not only lays out the roadmap in our journey to create a world free of MS, but we hope it also provides inspiration for all in the MS community to connect and collaborate in order to advance treatment and care, enhance well-being, understand and halt disease progression, and prevent MS from happening. Discover. Innovate. Act.
What we offer
At the MS Society of Canada, we have a comprehensive benefits package that includes health, dental, short-term disability, an employee and family assistance program (EFAP) and travel insurance, to name a few. We also offer a RRSP matching program. Not only do we close between Christmas and New Years, but we also have half-day Fridays before long weekends! On top of that, we offer flexible working arrangements and opportunities to work remotely as well. Who wouldn’t want all of that?
The role you will play
- Assess client information and support needs for direct service provision and/or referral to appropriate internal and/or external services and resources
- Provide comprehensive information regarding all aspects of MS (pathology, symptoms, treatments, research etc.), engage in supportive discussion, and manage distress inquires utilizing the tools, resources and protocols established by the MS Society
- Meet database navigation and data entry requirements for client interactions, ensuring accurate documentation and coding is utilized for service delivery, reporting and information purposes.
- Interact proficiently using a variety of communication channels including telephone, email, instant messaging, social media, and others that may develop
- Engage in ongoing self-learning and professional development to maintain current and accurate knowledge about multiple sclerosis and related topics
- Identify strengths and challenges of workflow processes, network and software requirements, MS Society knowledge base and website, and offer constructive suggestions/solutions when possible
- Interact and contribute as a team member to achieve commitments and objectives, contribute to program evaluation and continuous quality improvement strategies
- Member of a “virtual” staff team, located in various home office locations across the country, with supervision from a central location
- Communicate with clients who are both newly diagnosed and severely disabled, as well as those who are angry and depressed, requiring staff’s comfort level with distress situations
What you will bring
Are you someone who has/is:
- Fluent in English and French (written and verbal)?
- 3-5 years working experience in a service delivery role or the equivalent education and experience?
- Knowledge and experience working with persons affected by MS?
- Exceptional skills for active listening, effective knowledge transfer, and empathetic communication, verbal and written?
- Excellent customer service and interpersonal skills and experience with managing distress/crisis situations?
- A high level of computer skills, keyboarding, and operating within a database?
- The ability to engage in, and apply, continuous learning related to multiple sclerosis, and its management?
- Self-motivated and a multi-tasker with the ability to work independently and as part of a team?
- Solid research skills and ability to analyze and synthesize complex information appropriate for various audiences?
If this sounds like you, then we want to hear from you!
If everything you have read so far has made you want to be part of this fantastic team, please send your application that includes your resume, cover letter and salary expectations to email@example.com by January 23, 2022. Applications without salary expectations will not be considered.
All positions at the MS Society of Canada will require a criminal background check.
The MS Society is dedicated to encouraging a supportive and inclusive culture amongst the whole workforce where people from all backgrounds can thrive.
To protect the health and safety of our employees and the MS community, the MS Society is requiring employees be fully vaccinated for COVID-19 or obtain an approved exemption. Upon hire, we would need proof of vaccination or an approved exemption.
Our aim is to ensure that all employees, volunteers and those interested in joining our team are given equal opportunity and that our organization is representative of all sections of society. We encourage all qualified applicants to apply.
We are committed to accommodating applicants’ needs throughout the selection process. Please contact firstname.lastname@example.org should you need accommodation.
To learn more about the MS Society of Canada and the great work that we do, we encourage you to visit www.mssociety.ca.