Employment Opportunities

Coordinator, Programs and Services - AB

(, 21 hours a week)

  • Location: Edmonton, Alberta, T6B 2T4
  • Contact: Cathy Stead


Canada has one of the highest rates of multiple sclerosis in the world, making MS Canada’s disease. The MS Society of Canada is the country’s leading MS advocate, funding leading research in MS and programs & services that help people live well with the disease.

Reporting to the Manager, Programs and Services, Northern Region, the Coordinator, Programs and Services position is a dynamic and diverse role in which the incumbent is responsible for working as part of the Edmonton and Capital Region Chapter and Northern Regional Teams to provide programs and services to those affected by MS. This includes, but is not limited to providing: advocacy and systems navigation supports and information; oversight for areas of the Friendly Visiting program; educational programming (e.g. events, presentations for persons affected by MS, health professionals, students and the general public); acting as a main contact for Programs and Services volunteers, and as an active team player, performing other related duties in the areas of Wellness and Quality of Life Grants, consistent with the Alberta and NWT Division’s goals and policies, along with support for other MS Society events as required.

This position is a position of trust. The successful incumbent will be required to complete the screening process including completion of appropriate background checks in compliance with the National Screening Measures Policy as a condition of hire.


Advocacy and Systems Navigation

  • Provides direct advocacy support and information to individuals affected by MS, through telephone, in person, and group settings
  • Responsible for direct delivery of advocacy and system navigation support in the Northern Region to people affected by MS. This includes the person living with MS but also family, caregivers, health professionals and others impacted by the disease
  • Areas of systems navigation and advocacy support include, but are not limited to: Financial applications, Housing, Employment concerns, Impact statements, System Navigation, Caregiver Support and Gaps in program supports
  • In collaboration with the Coordinator, Advocacy and Support and other staff, provides support on more complex cases as necessary

Friendly Visiting Program

  • Responsible for overseeing parts of the Friendly Visiting program for persons with MS with the goal to provide social support and assist in improving access to services for persons living in long term care facilities
  • Recruits, trains, supervises and evaluates Friendly Visiting Volunteers together with the Volunteer Engagement department
  • Works with internal staff and external agencies/individuals to provide individuals living with MS in long term care facilities access to a variety of programs and services in the community and/or in the facility
  • Assists residents with advocacy needs when necessary
  • Provides monthly and quarterly statistics and reports on the program


  • Coordinates and facilitates planned Education sessions for a wide range of audiences
  • Sessions include, but are not limited to: Understanding MS, Education Sessions for MS clients on specific topics of interest
  • Presentations at assisted living and long-term care facilities, class presentations at the University of Alberta and general presentations as requested by the public and schools
  • Recruits, trains, and organizes volunteers to assist in delivering education and awareness sessions throughout the community
  • Has a key role in the planning and implementation of the annual MS Connect Conference
  • Responsible for compiling and distributing the Edmonton and Capital Region Chapter newsletter

Information, Support and Volunteer Engagement

  • Responsible for the recruitment, training, oversight, and retention of volunteers in delivering Information and Support programs, such as the Self-Help Group Facilitators
  • Supports the volunteer Self-Help Group Facilitators to plan group structure and format, arrange guest education presentations, and facilitates community self-help groups
  • Provides information and support to persons affected by MS in person, by email or telephone


  • Attends all Chapter social events and provides support to fellow team members
  • Assists in planning the annual Christmas Party
  • Attends and provides support to fund development programs as required

Quality of Life Grants

  • Mails out, accepts and reviews applications, speaks to clients in person and on the phone in regards to the program, speaks to family members, vendors and health professionals that are authorized by the client as part of the application process


  • Updates CS CRM on a weekly basis in all areas
  • Submits statistics to supervisor monthly and when required
  • Maintains accurate and confidential records of all activities
  • Other duties as required


  • A University Degree or a College Diploma in a related field (social sciences or health related disciplines) with at least 2-3 years of experience in the non-profit sector or a related work place or business environment
  • A valid Class 5 Drivers License is required
  • Experience in working with persons with disabilities is an asset
  • Ability to creatively problem solve and multi-task, and a capacity to engage the issues and intellectual context that define our systems navigation and advocacy program
  • Understanding of disability and/or chronic illness and related issues
  • Displays a strong interest in advocacy work for persons with a disability
  • Established research abilities and strong proficiency in problem-solving
  • Strong interpersonal and communication skills
  • Ability to plan and coordinate various levels of events and activities
  • Ability to coordinate community support groups independently
  • Ability to deal sensitively and appropriately with a variety of people, both in person and on the telephone.
  • Strong administrative skills and ability to multi-task
  • Strong oral and written communication skills
  • Ability to represent the MS Society in an appropriate manner
  • Ability to work effectively with a broad range of volunteers, both in person and virtually, as part of supporting the Chapter and Northern Region Teams

Special Considerations:

  • This position must meet the demands of staff, those affected by MS, volunteers and other MS Society members
  • Travel within the Edmonton Capital Region is required
  • Travel within Alberta may be required
  • This position requires some evening and weekend work; flexible hours and overtime are to be discussed with the direct supervisor

Additional Notes:

Location: Edmonton, AB

We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission to:

Cathy Stead
Northern Regional Manager, Programs and Services
MS Society of Canada
E-mail: Cathy.Stead@mssociety.ca

Application Deadline: January 3, 2019

Please note:

  • Applicants must include a cover letter and state salary expectations within their application in order to be considered
  • Applicants must be legally entitled to work in Canada to be considered for this position

The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, team work, and professional development.

The MS Society of Canada embraces diversity and encourages all qualified applicants to apply.

More information about the MS Society is available at www.mssociety.ca.

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