Multiple Sclerosis Society of Canada

MS Bike App Powered by Protegra

Frequently Asked Questions (FAQ)

Fundraise on the go! Manage your fundraising for the MS Bike from wherever you are.

Use the MS Bike app to:

  • Check the fundraising progress of you and your team.
  • Ask your network of family, friends and colleagues to support your fundraising efforts via email, Facebook or Twitter.
  • Invite others to join your team.
  • Thank those supporters who have helped you to reach your fundraising goals.
  • Send messages to your team members.
  • Keep current on news about your event from the MS Society of Canada.

Who can use this app?

The MS Bike app is only available for registered participants of the 2015 MS Bike.

If you have not registered, visit msbike.ca to find an event near you or call 1-800-268-7582 for assistance.

How to download and install iPhone apps

Login to the app

Sign in using your 2015 MS Bike username and password.
Tap Forgot login? if you do not remember your login credentials.

Is the application available in my language?

Available languages are English and French.

How to disable app notifications from within the MS Bike app

Open the app menu.
Turn the option for Push Notifications to off.

How to turn MS Bike push notifications on or off from your mobile phone?

Open your phone's Settings.
Tap Notifications Center > MS Bike.
Set your Alert Style to Banners or Alerts.
Slide Allow Notifications to green.
Slide Show on Lock Screen to green.
To adjust your push notifications or turn them off, slide Allow Notifications to off.

How to ask for donations

Tap on $ Ask for donations.
Select a service from the list that appears.
Tap More to reveal additional share options.

How to send a message to your team from the MS Bike app

Open the app menu.
Tap on Messages.
Type your message in the text box at the bottom.
Tap the send icon.

If the MS Bike app unexpectedly quits, stops responding, or won’t open.

Try these steps if you have an unresponsive app:

Restart your phone

Always try restarting your phone if you're having trouble with the MS Bike app.

Uninstall and reinstall

If restarting your phone does not help, try deleting and reinstalling the app:

From the Home screen, tap and hold the MS Bike app icon until it shakes.
Tap x on the app to delete it.
Go to the App Store, reinstall the app and then log in with your username and password.

Check Internet connection

If the last two steps do not help, try using the MS Bike app on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

If these steps do not resolve your problem, please report the issue to msbikeapp@protegra.com

Please include the following with your query:

Device name
iOS version number
Description of the issue
Steps to replicate the issue
Screenshots of the error message