Programs and Services

Ombudsman Ontario

  • Advocacy & Legal

Ontario's Ombudsman is an Officer of the Legislature who is independent of the government and political parties. The Ombudsman investigates both individual and systemic complaints about the administration of government services including complaints about Ontario government organizations including many tribunals

Examples of the types of complaints which the Ombudsman can investigate include:

  • Health insurance (OHIP) and drug benefits
  • Eligibility for benefits such as disability, workplace safety and insurance
  • government licensing and permits
  • Family Responsibility Office
  • Ontario Human Rights Commission and Tribunal
  • Ontario Rental Housing Tribunal
  • Ontario Pension Board

The Ombudsman does not investigate complaints about private companies or individuals, doctors, lawyers, decisions of judges or courts, decisions of the Ontario Cabinet or decisions made by the federal government.

For more information:

Phone: 1-800-263-1830 (Toll-free), 416-568-3300 (Local), 1-866-411-4211 (TTY)

Visit the website here

Disclaimer: The MS Society is an independent, voluntary health agency and does not approve, endorse or recommend any specific product or therapy but provides information to assist individuals in making their own decisions. For specific information and advice, please consult your personal physician. Read our full privacy policy.

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